What kinds of products are available for rent and for sale?
We offer a range of sports equipment for Football, Pickleball, Cricket, and Badminton. You can rent or buy both individual items and curated bundles.
How long can a product be rented for?
You can rent products for durations ranging from 1 day to 1 month.
How does the return process work for rentals?
Equipment must be returned the following day between 10:00 AM and 12:30 PM. We offer pickup services (charges may apply). Late returns will incur a penalty equal to the full rental price.
What happens if a product is damaged during rental?
If damage occurs during use, a penalty will apply. If the product is delivered damaged, we will provide a replacement at no extra cost.
Do you offer product servicing or replacements during rentals?
Yes. We offer replacements for faulty products at the time of delivery. User-caused damage is subject to penalties.
Are there any late return charges or penalties?
Yes. Late returns may incur penalties. If the item is not returned within 48 hours without notice, it will be treated as a contract breach and may lead to legal action.
Can I try a product before buying it?
Yes! Rent the product first and if you like it, you can choose to purchase it afterward.
How do I join a community game or event?
Join our WhatsApp Community for your preferred sport. All games and events are announced there.
How do I stay updated on upcoming events?
Follow us on Instagram and join the relevant WhatsApp community. Events are announced at least 48 hours in advance.
Are the games beginner-friendly? Do you offer coaching?
Yes! Our games are suitable for all levels. A game host is present at each session to assist and guide players.
Are equipment provided at the games?
Yes, Sprentzo provides all the gear you’ll need—including shoes and sport-specific equipment.
Can I cancel a game booking? What is your reschedule or refund policy?
Bookings are non-refundable. However, you may reschedule up to 12 hours before the game by contacting us directly.
Do you offer private or corporate sessions?
Yes, we offer curated private and corporate sports experiences. Contact us for more information.
How can venues or brands collaborate with Sprentzo?
Head to our Contact Us page and leave your details. We’ll reach out shortly.
What payment methods do you accept?
We accept all major online payment options including UPI, credit/debit cards, and net banking.
Where do you deliver and ship?
We offer rental delivery across Bangalore and ship purchased items across India.
How long does delivery take?
We offer same-day delivery within Bangalore depending on your location.
Are there shipping charges?
Shipping charges may apply based on the location for both delivery and pickup.
Can I change my delivery address after placing the order?
Yes, your address can be updated. We will call you to confirm it before dispatch.
Do you offer COD (Cash on Delivery)?
No, we currently do not offer Cash on Delivery. All orders must be prepaid.
Do I need to create an account to place an order or rent?
No, you can place orders as a guest user.
How do I track my orders or rentals?
A tracking option will be shared with you, and our team will call before dispatching your order.
What should I do if I forgot my password?
Click on the “Forgot Password” option on the login page. Follow the prompts to reset your password securely.
How can I reach customer support?
Call us at +91 8618229267 or email hello@sprentzo.com.
Do you offer bulk bookings or corporate orders?
Yes! For bulk or corporate orders, please call +91 9741430863 or email hello@sprentzo.com.
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