At Sprentzo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with www.sprentzo.com, our official Shopify website for rentals and product sales in India.
We collect personal data to deliver, improve, and personalize your experience. This includes:
Account Information: Name, email, phone number, delivery address, password.
Order & Rental Data: Products or equipment rented or purchased, duration, and transaction history.
Payment Details: Processed via secure gateways (Shopify Payments, Razorpay, UPI); we do not store your payment card information.
Device Data: IP address, browser type, device used, and browsing behavior via cookies and analytics tools.
Communication Records: Emails, chat messages, support tickets.
Marketing Preferences: Opt-ins via forms, campaign interactions, and response data.
We use your data for:
Processing rentals and purchases
Creating and managing your Sprentzo user account
Communicating updates and order-related notifications
Sending promotional offers, updates, and event invites via email/SMS (via cheerio.ai)
Enhancing site functionality and product recommendations
Improving customer support and tracking service issues
Complying with legal obligations
We do not sell your personal data. We share information only with trusted third parties for:
Payment Processing: Razorpay, UPI, Shopify Payments
Delivery & Logistics: Verified courier and delivery partners
Marketing & Communication: Cheerio.ai for email/SMS campaigns
Third-party Shopify Apps: For loyalty programs, customer support, recommendations, or upselling
Legal Compliance: If required by law or to protect Sprentzo’s rights
All partners are bound by strict confidentiality agreements and privacy-compliant practices.
We use cookies and tracking technologies to:
Enable website functionality (cart, checkout, logins)
Understand site usage and improve performance
Personalize product recommendations
Track marketing campaign performance
You may manage cookie settings through your browser.
Customers can create an account on our platform to:
Track orders and rental bookings
View past transactions and receipts
Save delivery preferences
Access promotional offers or early access to events
You can update your account details or request deletion anytime by contacting us.
We retain your information:
As long as your account remains active
As required for legal, operational, or fraud-prevention purposes
You can request deletion of your data, subject to business or legal exceptions.
You have the right to:
Access the data we store about you
Request corrections or updates
Opt out of marketing communications
Request deletion of your data (where applicable)
To exercise your rights, email us at hello@sprentzo.com.
We use secure hosting, encrypted transactions, and Shopify’s built-in protections to safeguard your data. Access to your data is limited to authorized personnel only.
Our site may link to external sites or partner services. We are not responsible for their privacy practices. Please review their privacy policies before interacting.
We may revise this Privacy Policy as needed. Updated versions will be posted here with a revised effective date.
For any privacy-related questions or requests:
Sprentzo
Email: hello@sprentzo.com
Location: Bangalore, India
