Refund policy

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Returns & Exchange Policy

Rentals:

• Return Time: By 12:30 PM the day after delivery. Late returns incur a 50% penalty.
• Condition:
  - Acceptable: Minor scuffs (normal wear and tear).
  - Penalty: Cracks, breaks, or significant damage (assessed by Sprentzo).

Purchases:

• Standard Items:
  - Return window: 7 days (unused, original packaging).
  - Customer covers return shipping.
• Customized Items: Non-returnable (exceptions only for defects).

Process:

1. Email hello@sprentzo.com with order details.
2. Refunds processed in 5–7 business days post-inspection.
   

Time Frame Understanding

• Rentals:
  - 1-day rental = 24 hours from delivery time.
  - Multi-day rentals end by 12:30 PM on the final day.
  
  
• Processing Times:- Refunds: 5–7 business days.
  - Support Responses: Within 24 hours (Mon–Sat, 9 AM–6 PM).
  

Refund Policy

• Rentals:
  - Full refund if cancelled 4+ hours before delivery.
  - No refund if cancelled within 2 hours.
  
  
• Purchases:
  - Standard items: Full refund if returned within 7 days (unused).
  - Customized items: No refunds post-production (24-hour cancellation window).
  
  
• Method: Refunded to original payment method only.

Credit Policy

• No Store Credit: All refunds issued to original payment method.
• Exceptions: Failed refunds will be resolved via constomer contact

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