Can I cancel or modify my order?

Orders can only be cancelled or modified before dispatch. Contact Sprentzo immediately via WhatsApp at +91 86182 29267.

Do you offer Cash on Delivery (COD)?

Sprentzo currently accepts prepaid orders only. Cash on Delivery (COD) is not available.

How do I get early access to product drops?

Follow @Sprentzo on Instagram and join the Sprentzo community through sprentzo.com.

How fast is shipping?

Bengaluru: Same-day (before 11 AM) or 1–3 days. Mumbai, Delhi, Hyderabad, Chennai and Pune: 3–5 days. Other cities: 5–8 days.

Do you offer free shipping?

Yes. Free shipping is available on prepaid orders above ₹999.

Do you ship internationally?

No. Sprentzo currently ships only within India.

How do I track my order?

After dispatch, a tracking link is sent via email and WhatsApp. Bengaluru customers can also contact the team for live delivery updates.

What is your return policy?

Returns are not accepted for change of mind. Replacements are available for defective products, wrong items, or size exchanges within 10 days.

How long do refunds take?

Refunds are initiated within 48 hours after approval and usually reflect within 5–7 business days after inspection.

How do I join the Sprentzo community?

Visit sprentzo.com/community or send a direct message to @Sprentzo.

Is the community free to join?

Yes. Joining the community is free, although some events may have participation fees.

Is Sprentzo beginner-friendly?

Yes. Most of Sprentzo's 5,000+ community members started with no prior experience.

Frequently Asked Questions

Q: How do I place an order?

Browse www.sprentzo.com, add products to your cart, proceed to checkout, and pay using UPI, cards, or net banking.

Q: Is reverse pickup free?

Return shipping charges are borne by the customer.

Frequently Asked questions

Orders

How do I place an order?

Browse www.sprentzo.com, add to cart, checkout. UPI, cards, net banking — all accepted.

Can I cancel or modify?

Before dispatch only. WhatsApp +91 86182 29267 immediately

Do you offer COD?

No. Prepaid only.

How do I get early access to drops?

Follow @Sprentzo and join the community at sprentzo.com.

Shipping

How fast?

Bengaluru: Same day (before 11 AM) or 1–3 days.

Mumbai/Delhi/Hyderabad/Chennai/Pune: 3–5 days.

Other cities: 5–8 days.

Free shipping?

Yes — prepaid orders above ₹999

International?

India only, currently.

How do I track?

Once your order is dispatched, we'll send you a tracking link via email and WhatsApp so you can follow its journey. If you're in Bengaluru, our team delivers it personally—just give us a call anytime, and we'll let you know exactly where it is.

Return & Replacements

Return policy?

No returns for change of mind. Replacements for defects, wrong items, or size exchange within 10 days

Is reverse pickup free?

Return shipping charges are on the customer

Refund timeline?

Initiated within 48 hours, reflects in 5–7 business days post inspection.

Community

How do I join?

sprentzo.com/community or DM @Sprentzo.

Is it free?

Free to join. Events may have a fee.

Beginner-friendly?

Completely. Most of our 5,000+ members started with zero experience.

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