Refund policy

Merchandise:

• Return window: 7 days (unused, original packaging)
• Exchange window: 10 days (unused, original packaging)
• Customer covers return shipping.

Paddles:

• No returns for paddles
• Exchange window: 10 days (unused, original packaging)

Process:

1. Email hello@sprentzo.com with order details (Order number, Request type - Return or Exchange, Reason for request)
   

• Refunds are processed in 5–7 business days post-inspection
• Support Responses: Within 24 hours (Mon - Sat, 9 AM - 6 PM).

• Full refund if returned within 7 days (unused)
  
• Refunded to the original payment method only

• No Store Credit: We will issue all refunds to the original payment method.
• Exceptions: Failed refunds will be resolved via customer contact