Privacy policy

We collect personal data to deliver, improve, and personalize your experience.

This includes:

• Account Information: Name, email, phone number, delivery address, password.
• Order Data: Products or equipment purchased, duration, and transaction history.
• Payment Details: Processed via secure gateways (Shopify Payments, Razorpay, UPI); we do not store your payment card information.
• Device & Behavioral Data: IP address, browser type, device identifiers, pages viewed, products added to cart, rental selections, and browsing behavior collected via cookies, web beacons, and tracking pixels (such as the Meta Pixel).
• Communication Records: Emails, chat messages, support tickets.
• Marketing Preferences: Opt-ins via forms, campaign interactions, and response data.

We use your data for:

• Processing rentals and purchases
• Creating and managing your Sprentzo user account
• Communicating updates and order-related notifications
• Sending promotional offers, updates, and event invites via email/SMS
• Targeted Advertising & Retargeting: Serving personalized advertisements on third-party platforms like Facebook and Instagram based on your interactions with our website, and measuring the effectiveness of our ad campaigns.
• Enhancing site functionality and product recommendations
• Improving customer support and tracking service issues
• Complying with legal obligations

We do not sell your personal data. We share information only with trusted third parties for:

• Payment Processing: Razorpay, UPI, Shopify Payments
• Delivery & Logistics: Verified courier and delivery partners
• Marketing & Communication: Odoo for email/SMS campaigns and Meta (Facebook) for ad optimization, custom audiences, and conversion tracking via the Meta Pixel.
• Third-party Shopify Apps: For loyalty programs, customer support, recommendations, or upselling
• Legal Compliance: If required by law or to protect Sprentzo’s rights

All partners are bound by strict confidentiality agreements and privacy-compliant practices.

We use cookies and tracking technologies to:

• Enable website functionality (cart, checkout, logins)
• Understand site usage and improve performance
• Personalize product recommendations
• Track marketing campaign performance

You may manage cookie settings through your browser.

Customers can create an account on our platform to:

• Track orders
• View past transactions and receipts
• Save delivery preferences
• Access promotional offers or early access to events

You can update your account details or request deletion anytime by contacting us.

We retain your information:

• As long as your account remains active
• As required for legal, operational, or fraud-prevention purposes

You can request deletion of your data, subject to business or legal exceptions.

You have the right to:

• Access the data we store about you
• Request corrections or updates
• Opt out of marketing communications
• Request deletion of your data (where applicable)

To exercise your rights, email us at hello@sprentzo.com.

We use secure hosting, encrypted transactions, and Shopify’s built-in protections to safeguard your data. Access to your data is limited to authorized personnel only.

We may revise this Privacy Policy as needed. Updated versions will be posted here with a revised effective date.

For any privacy-related questions or requests:

Sprentzo
Email: hello@sprentzo.com
Location: Bangalore, India